59club Eminent Collection

Thursday December 1, 2022

59club are the industry’s leading customer service management authority, dedicated to advancing the customer experience across Golf & Hospitality.  

Our Eminent Collection includes those individuals and properties responsible for consistently delivering the finest levels of service within our global network, since the inception of 59club. 

Eligibility is based solely on achievements across the 59club Service Excellence Awards; with individual, team, and property accolades all contributing towards the Eminent Benchmark of Excellence.  

Independent non-subjective scrutiny underpins the integrity of The Eminent Collection. 

The individuals and properties within the collection are held in the highest regard, they are an outstanding example of high-performance leadership.  

The Belfry Hotel & Resort
The Celtic Manor Resort
Dubai Creek Golf & Yacht Club
Emirates Golf Club
Forest of Arden
Foxhills Club & Resort
Gleneagles
Golf Son Muntaner
The Grove
Rockliffe Hall
Trump International Golf Club Dubai
Yas Links Abu Dhabi

Andrew Whitelaw GM/COO, Aronimink Golf Club
Anna Darnell
Resort Director, The Grove
Barney Coleman
Club Manager, Emirates Golf Club
Bernat Llobera
Area Golf Director, Arabella Golf Mallorca
Chris May CEO
Dubai Golf
Gary Silcock
General Manager, Murrayshall
Stuart Collier
Director of Golf, Stoke Park

Brad Gould Director of Golf, The Grove
Chris Reeve
Director of Golf, The Belfry
Fraser Liston
Director of Golf, Forest of Arden
Sean Graham
Head of Golf Operations, Foxhills
Stephen Hindle
Golf Manager, Worsley Park
Stephen Hubner
Club Manager, Jumeirah Golf Estates

Angus Macleod Director of Golf Courses & Estates, The Belfry
Craig Haldane
Golf Courses Manager, Gleneagles
Jim Mckenzie MBE
Director of Golf Courses & Estates, Celtic Manor
Jonathan Wyer
Golf Course Manager, Rockliffe Hall
Phillip Chiverton
Golf Course & Estates Manager, The Grove
Rob Rowson
Golf Course Estate Manager, Forest of Arden

Jacques Hobson Food & Beverage Outlets Manager, The Belfry

Simon Howell Golf Operations Manager, Forest of Arden
Tom Hughes
Head of Golf Retail & Operations, The Belfry

Paul Armitage will lead the expansion of 59club (customer satisfaction services) across Western Europe, Morocco and Tunisia.

Thursday March 26, 2020

59club continues its growth with the creation of the Western Europe and North Africa division in order to improve sales and services, by increasing customer satisfaction, turnover and profits

January 30, 2020: Golf and leisure clubs, hotels, restaurants and spa destinations can now benefit from an in-depth vision of their operational successes and areas in search of improvement thanks to the formation of a division dedicated to France ; Belgium; The Netherlands; Swiss; Germany; Austria; Morocco and Tunisia.

The new division will be managed by the highly decorated Director General of Golf National in Paris; Paul Armitage, who, alongside his other commitments, will also co-own and lead the expansion of 59club in Western Europe and North Africa. It is the latest addition to the world’s leading customer service specialists – currently operating across the UK, Europe, the Middle East, Africa, Asia and the United States. United.

59club is renowned for their performance management tools, customer satisfaction surveys, mystery shopping audits, while training and education services are widely regarded as the best in their class in the industry. industry.

With many world leading sites, 59club offers an acclaimed path to measure and develop levels of customer service and sales performance for staff. Their know-how and expertise hold the key to growth, which considerably increases the acquisition, satisfaction, loyalty and profitability of companies of all sizes.

59club has been present across Europe for over 10 years after engaging with many leading golf and hospitality sites, including European Tour Destinations; Le Golf National, Terre Blanche, Diamond Country Club and Golf Club St Leon-Rot alongside Monte Rei, Alcanada and La Manga among many others. With a dedicated local presence, the grip of the 59club in the region is ready to perfect the golf, leisure and hospitality experience offered to consumers while pushing the club’s revenues to new heights.

59club’s online dashboard allows these managers to compare results to the industry benchmark, top performing properties and even direct competitor sites of their choice, making it one of the the only way for sites to measure their performance within their market.

After the launch of 59club Western Europe and North Africa, 59club CEO Simon Wordsworth said: “We are absolutely delighted to expand our range of services in Europe and North Africa and to start with launch of this new business. 59club is a people affair, we could not ask for better partners to lead this division than Paul Armitage and Sylvain Marcati who will drive our expansion in the region. We have the utmost confidence in both of them. Our data collection and analysis tools will help golf clubs and other hotel establishments get the most out of their activities and put customer service back at the forefront of club and resort management. It’s great to see our product now available in French. “

Paul has worked in the golf industry since 2003. He held several site manager positions before joining group headquarters and successfully developing brands such as LeClub Golf.

Paul joined the French Golf Federation in 2014 to help prepare Le Golf National, not only to host the 2018 Ryder Cup, but also to elevate levels of service and experience to resemble those of other golf destinations in major tournaments around the world.

Working with 59club tools to help improve standards and with Paul’s knowledge of the needs of modern golfers – it’s a combination for success. So it was an obvious choice for Paul to help bring 59club to wider markets across Western Europe, Morocco and Tunisia.

“Customer service must be the number one priority of all golf and hotel managers,” said Paul Armitage, partner at 59club Western Europe and North Africa. “In today’s world, competition is fierce. Once you lose a customer because of poor service, it’s likely they’ll never come back. This is why 59club was created. It is the only benchmarking tool specific to golf, leisure and hospitality in the world that provides this type of objective analysis, ensuring that operators make informed decisions to increase customer loyalty.

“I am extremely proud to have excelled with the help of tools provided by 59club to the Golf National, and just as enthusiastic about the idea of ​​generating the same important successes for my peers across the region, as an association with 59club offers. ”

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