Author: Sebastian Czyz Bendsen

59club Europe unveil finalists for 2024 Service Excellence Awards

The nominees for 59club’s European Service Excellence Awards have today been announced, with many of the Leading Golf & Hospitality Properties across Europe making the shortlist. The winners will be unveiled during the prestigious awards ceremony, at Camiral Golf & Wellness Resort on Thursday 14th March 2024 – the first ceremony of its kind to be hosted on European soil.

59club’s prestigious accolades honour outstanding Venues, Teams, and Individuals in the global golf & hospitality industry consistently delivering exceptional customer experiences for members and guests.

The selection process remains unbiased, relying on scores attained through an in-depth and objective mystery shopping program. This program meticulously evaluates the experiences provided to members, visitors, and potential members across Golf, Greenkeeping, Retail, and F&B operations.

This year sees several of the finest Golf Resorts & Member Clubs in Europe securing multiple nominations. Notably, renowned Portuguese resort Quinta do Lago and Italy’s northern gem Royal Park I Roveri, lead the pack with eight & seven nomination respectively. Joining the elite group are Camiral Golf & Wellness, voted the #1 golf resort in Spain, along with 2023 Solheim Cup host & winner of Golf Manager & Golf Operations team of the year at last year’s event, Finca Cortesin. Additionally, Club de Golf Alcanada, the host of the Challenge Tour Final and Københavns Golf Club, the oldest golf club in Scandinavia, who celebrated 125 years of service in 2023, all boast several nominations across various service excellence award categories.

Golf de Servanes, located just a few minutes from Saint-Rémy-de-Provence, is in the running for an impressive 5 awards. Since it began working with 59club in 2021, the positive development of its course and customer service are clearly paying off.

The nominations list also includes the likes of: Aalborg Golf Klub, Esbjerg Golfklub, Golf de Roquebrune, Golf de Sainte Baume, Golf de Seignosse, Terre Blanche, Golf des Yvelines, Golf D’Opio Valbonne, Golf du Touquet, Infinitum and Pickala Golf, all contending for service excellence awards.

Additionally, this year’s Ceremony will showcase the best individual moments of service across the customer journey. These awards are highlighted in each region: Europe South, West & Nordic.

The glittering award ceremony, which is supported by 59club’s Industry Partners – Club Car and Golf Genius will conclude with the presentation of the 59club Bronze, Silver and Gold Flag awards to the Resorts and Members’ Clubs which have demonstrated distinction against criteria for both customer service delivery and the quality of their facilities.

Looking ahead to the first ceremony to be held on the European mainland, founder of 59club, Simon Wordsworth expressed his excitement, stating:

We are delighted to finally be offering a European version of our Service Excellence Awards. Europe hosts a plethora of fantastic venues that span all corners of the golf industry from resort to private member’s club, and our mystery shopping over the last year has measured their successes. It is only right that those high-performing venues are given their moment in the limelight at our awards ceremony. We feel privileged to be able to share in their success and look forward to supporting them further to achieve their goals in the future.

Simon Wordsworth, CEO of 59club

*For the full list of nominations, see below.

 

59CLUB EUROPE ‘SERVICE EXCELLENCE’ AWARD NOMINATIONS (in alphabetical order): 

Food & Beverage Manager of the Year:  

Attilio GIRELLO (Royal Park I Roveri); Charles DE BRUYNE (Golf du Touquet); Christophe RONDELE (Golf de Seignosse); Hugo OLIVEIRA (Golf de Roquebrune); Jan NIELSEN (Esbjerg Golfklub); Jean BADEA (Golf de Servanes); Lionel GARDES-BUS (Terre Blanche); Savaş NUHOĞLU (Antalya Golf Club); Vicky FARRIOL (Infinitum)

Retail Manager of the Year: 

Anne-Mette BENDIX MAJGAARD (Københavns Golf Klub); Carla BICA (Quinta do Lago); Hugo OLIVEIRA (Golf de Roquebrune); Jean BADEA (Golf de Servanes); Lionel GARDES-BUS (Terre Blanche); Richard STANISLAS (Golf de Sainte Baume); Teresa MOLL (Club de Golf Alcanada)

Greenkeeper of the Year: 

Alfredo ÁLVAREZ (Camiral Golf & Wellness); Borja AZPILICUETA (Club de Golf Alcanada); Daniel Lüttger (Golf Club St. Leon-Rot); Guillaume VERNEY-CARRON (Golf d’Opio Valbonne); Ignacio SOTO (Finca Cortesin); Markus SUOJOKI (Pickala Golf); Morten TERKELSEN (Esbjerg Golfklub); Philippe PILATO (Le Golf National); Scott McLean (Quinta do Lago); Victor Wood ESCUTIA (Marco Simone)

Golf Operations Team of the Year:  

Club de Golf Alcanada; Camiral Golf & Wellness; Finca Cortesin; Golf de Roquebrune; Københavns Golf Klub; Quinta do Lago; Royal Park I Roveri; Terre Blanche

Golf Manager of the Year:  

Brian EVANS (Quinta do Lago); Christian Tage NYVANG HANSEN (Københavns Golf Klub); Flavio PAPA (Camiral Golf & Wellness); Hugo OLIVEIRA (Golf de Roquebrune); Kristoff BOTH (Club de Golf Alcanada); Lionel GARDES-BUS (Terre Blanche); Marco AQUILINO (Royal Park I Roveri); Rocio SANCHEZ (Finca Cortesin)

59CLUB EUROPE ‘SERVICE EXCELLENCE’ AWARD NOMINATIONS – Leading Individual Experience (in alphabetical order): 

Europe South – Leading Individual Food & Beverage Experience:  

Antalya Golf Club; Aphrodite Hills; Quinta do Lago; Royal Park I Roveri; Son Muntaner – Arabella Golf

Europe South – Leading Individual Retail Experience:  

Camiral Golf & Wellness; Costa Navarino; La Hacienda; Quinta do Lago; Son Muntaner – Arabella Golf

Europe South – Leading Individual Golf Course Presentation:  

Club de Golf Alcanada; Costa Navarino; Marco Simone; Royal Park I Roveri; Son Muntaner – Arabella Golf

Europe South – Leading Individual Golf Operations Team:  

Antalya Golf Club; Camiral Golf & Wellness; Finca Cortesin; Quinta do Lago; Royal Park I Roveri

Europe South – Leading Individual Golf Visit Experience:  

Antalya Golf Club; Camiral Golf & Wellness; Finca Cortesin; Quinta do Lago; Royal Park I Roveri

Europe West – Leading Individual Food & Beverage Experience:  

Golf de Oued Fès; Golf de Servanes; Golf du Grand Avignon; Golf du Médoc; Royal Golf de Fès

Europe West – Leading Individual Retail Experience:  

Golf de Lyon Salvagny; Golf de Marseille la Salette; Golf de Servanes; Golf du Médoc; Golf d’Ormesson

Europe West – Leading Individual Golf Course Presentation:  

Golf d’Arcachon; Golf d’Ormesson; Golf de AA Saint Omer; Golf de Paris Val d’Europe; Golf National Aigle

Europe West – Leading Individual Golf Operations Team:  

Golf de Lyon Salvagny; Golf de Roquebrune; Golf de Sainte Baume; Golf National Albatros; Terre Blanche

Europe West – Leading Individual Golf Visit Experience:  

Golf d’Hardelot; Golf de Lyon Salvagny; Golf de Servanes; Golf du Médoc; Terre Blanche

Europe Nordic – Leading Individual Food & Beverage Experience:  

Esbjerg Golfklub; Estonian Golf & Country Club; Linna Golf; Pickala Golf; The Scandinavian

Europe Nordic – Leading Individual Retail Experience:  

Aalborg Golf Klub; Esbjerg Golfklub; Københavns Golf Klub; Linna Golf; The Scandinavian

Europe Nordic – Leading Individual Golf Course Presentation:  

Aalborg Golf Klub; Esbjerg Golfklub; Kytäjä Golf; Pickala Golf; The Scandinavian

Europe Nordic – Leading Individual Golf Operations Team:  

Esbjerg Golfklub; Estonian Golf & Country Club; Københavns Golf Klub; Linna Golf; The Scandinavian

Europe Nordic – Leading Individual Golf Visit Experience:  

Esbjerg Golfklub; Københavns Golf Klub; Linna Golf; Pickala Golf; The Scandinavian

59club Nordic Announces Collaboration with GolfStar

59club Nordic Partners with GolfStar to enhance customer service standards and golfing experiences across scandinavia.

Aarhus, Denmark December 15 — 59club Nordic, a leading provider of training and customer service analytics in Northern Europe is proud to announce its collaboration with GolfStar, the largest Golf ownership group in the Nordic region.

With its headquarters in Stockholm, GolfStar operates 13 golf facilities in Sweden, featuring a total of 19 golf courses, GolfStar Indoor and more than 50,000 customers. This new partnership aims to further elevate the golfing experience for its members, guests, volunteers, sponsors, and employees.

Andy Gordon, Senior Business Developer at GolfStar, emphasized the organization’s commitment to delivering the best experience possible, stating:

“Our core belief at GolfStar is to provide the best experience for our members, guests, volunteers, sponsors, and employees. We want to offer flexibility and to understand in what direction our members and shareholders wish to go in the future. The main reason behind our collaboration is that we are aligned with 59club Nordic in our core values. We put our customers first and we want to create a future shaped from their feedback. Exactly this is why a collaboration will enable us to deliver excellent customer service and great experiences for our entire GolfStar community.”

Sebastian Czyz, General Manager of 59club Nordic, expressed his excitement about the partnership, saying:

“As we continue our journey in Northern Europe, we are extremely thrilled to join forces with Andy, Stefan, Anna, Maria, and the entire team at GolfStar. They have an ambition to excel, a mindset that allows them to make business-informed decisions for the betterment of their customers, and a willingness to elevate satisfaction, service, and the overall experience. We have a shared passion for the game, and we are excited for the journey ahead.”

Key Areas

This collaboration between 59club Nordic and GolfStar will focus on enhancing customer service, training, and analytics to provide the best golfing experience for GolfStar members and golf enthusiasts across the Nordic region.

For more information:

Contact Information:

GolfStar Press Office

  • Phone: +34690156722

59club Nordic Media Relations

  • Phone: +4529933293

59club Nordic Announces Strategic Partnership with Sweetspot

Strategic collaboration formed: 59club Nordic teams up with Sweetspot to enhance golf club revenue management.

Copenhagen, 28.11.2023 — 59club Nordic is thrilled to unveil its strategic partnership with Sweetspot, a leading data-driven revenue management platform, dedicated to helping golf facilities worldwide reach their full potential. This collaboration will provide Golf Simulators and Golf Clubs with a comprehensive, tailor-made solution.

Sweetspot, headquartered in the heart of Stockholm, is at the forefront of data-driven revenue management. With a strong presence, they currently support 400+ indoor Golf simulators and 75 Golf Clubs across Sweden. Beyond this, they extend their support to golf clubs in Denmark, Scotland, the UK, dedicated to assisting these clubs in realizing their full potential. This dynamic partnership seeks to further advance the revenue management model for golf clubs.

Inspiring partnership

Henrik Ahlin, CEO at Sweetspot, emphasizes “At Sweetspot, our core belief is to offer our customers solutions that precisely match their needs. We aim to optimize not only their revenue but also to create an exceptional user experience for golfers. We see a profound alignment with 59club Nordic in our core values. Placing our customers first, we are committed to assisting industry leaders in making sound business decisions that benefit their members, guests, sponsors, employees, and all stakeholders within their operations.”

Sebastian Czyz, General Manager of 59club Nordic, shares his excitement, saying, “As we continue our expansion into Northern Europe, specifically Sweden, we are excited to join forces with Henrik, Gustav, and the entire Sweetspot team. Their shared vision of guiding the industry in the right direction and their willingness to adapt, challenge the status quo, and implement strategies to enhance the industry is truly inspiring.”

Key Focus of the Partnership

The collaboration between Sweetspot and 59club Nordic centers around delivering a bespoke solution for Golf Simulators and Golf Clubs. The primary goals include improving customer service, enhancing training programs, optimizing revenue management, and providing analytics to deliver the ultimate golfing experience.

For more information:
To learn more about Sweetspot, please visit https://sweetspot.io/
To discover more about 59club Nordic, please visit www.59club.com

Contact Information:
Sweetspot Press Office:
– Email: hello@sweetspot.io
– Phone: +46709653395

59club Nordic Media Relations:
– Email: sebastian@59club.com
– Phone: +4529933293

For media inquiries, please contact the provided email addresses and phone numbers.

The collaboration between Sweetspot and 59club Nordic centers around
delivering a bespoke solution for Golf Simulators and Golf Clubs. The primary
goals include improving customer service, enhancing training programs,
optimizing revenue management, and providing analytics to deliver the ultimate
golfing experience.
For more information:
To learn more about Sweetspot, please visit https://sweetspot.io/
To discover more about 59club Nordic, please visit www.59club.com
Contact Information:
Sweetspot Press Office:
Email: hello@sweetspot.io
Phone: +46709653395
59club Nordic Media Relations:
Email: sebastian@59club.com
Phone: +4529933293
For media inquiries, please contact the provided email addresses and phone
numbers.

J.LINDEBERG & 59club Nordic

“We are pleased to introduce our first official clothing partner at 59club Nordic – J.Lindeberg!” General Manager at 59club Nordic Sebastian Czyz says. “We are extremely proud welcoming Joakim Ågren and the entire J.Lindeberg family to 59club Nordic. J.Lindeberg has been a partner with 59club UK for many years, and we look forward to further expand the partnership, and to create and share exciting stories in the Nordic countries.”

J.Lindeberg first launched in the summer of 1996, in Stockholm and New York simultaneously. Their founder, Johan Lindeberg, had a desire to challenge conventions and an idea to modernize the golfing fashion landscape, leaving the stale and the conservative behind. 

“The history behind J.Lindeberg and the mindset of why Johan Lindeberg founded it, is very intriguing” Sebastian Czyz says. “A shared desire and vision for the game, yet in different areas, we believe this partnership is a great match. 59club Nordic exists with the sole purpose of supporting and guiding the high end and ambitious golf clubs to deliver the ultimate customer experience for their members, guests and employees. In order to do so, a mindset like Johan Lindeberg is valuable – a mindset who wants to challenge the current state; a mindset who is willing to think differently and a mindset who wants to excel.”

“At J.Lindeberg, we partner with companies with shared values. We have had a long-lasting relationship with 59club UK, due to our similar vision and desire for the entire industry. The fact that we have 59club Nordic in our own backyard now, just makes it even that more exciting. We look forward to partner with 59club Nordic and join them on their journey to support golf clubs in the Nordic region,” Scandinavia Wholesale Manager Joakim Ågren says.

Follow our journey on LinkedIn here: https://www.linkedin.com/company/59club-nordic