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Independent Mystery Shopping Audits
59club will call on their team of Mystery Shoppers to deliver the agreed agenda of mystery tests. 59club monitor proceedings and deliver a comprehensive and completely impartial online report. The report is measured against 59clubs industry leading benchmarking criteria, confirming your sales etiquette & customer service levels against the best performing venues and the industry average. The audit will provide clear action points that assist you to succeed in line with industry standards.
Service Excellence Awards
Venues who receive the required number of audits per product, qualify for 59club’s acclaimed Service Excellence Awards – famously regarded as the Oscars of the Industry. The Awards are designed to reward individuals, teams and clubs for delivering great service within their respective fields.
Venues who offer the very best service and facilities are honored with 59clubs coveted Gold, Silver or Bronze Designation Flag Award.
My59 Customer Satisfaction Survey Software
My59 contains industry leading Customer Satisfaction Survey Templates, for managers to utilise the online platform independently as they work proactively to succeed.
The golftell member app, also included within the my59 software, creates a channel for club members (and their guests) to privately communicate their views directly with club management, from the convenience of their mobile device.
All survey products empower venues to measure their customer satisfaction against the best performing venues and the industry average.
Training & Education
59club’s training modules has assisted hundreds of venues worldwide to excel and perfect their sales & service offering. Training can address weaknesses highlighted by mystery shopper audits and customer satisfaction survey feedback, ensuing clear action points are addressed.
Additional 24/7 education is provided by 59club’s interactive online training platform, with built in push notifications linked to your performance data.
Service Excellence Guaranteed!
59club affords venues the complete ‘Quality Assurance’ package to achieve Sales & Service Excellence.
Help is just a phone call away, contact us today, we look forward to working for you…