Staff Retention

It doesn’t seem to matter whether you’re in the USA, Canada, UK or Australia, the largest departmental turnover of employees is experienced in Food & Beverage.

The data below is taken from a recent international report, indicating that F&B front-of house generated the highest change in personnel.

67% F&B (FOH)

14% Turf

14% Golf Ops

Data collected from our global Club Study community. Join us at clubstudy.ca

What may be a little surprising to some from these figures is the agronomy team (Turf) matching Golf Operations’ as the second-highest turnover per department.

In some areas, we are also seeing F&B back-of-house continue to turnover at a higher rate than desired.

So how do I retain my workforce?

While there isn’t an out-of-the-box solution, one practice we’re seeing that works in all areas of the business in addressing employee retention, is the use of staff surveys. These are simple, small quarterly surveys with five to 10 questions to solicit employee feedback in a broader sense.

They give a sensitive and proactive approach to gauging the temperature of the team, and allow for a holistic view from the perspective of each individual.

Management teams are telling us they enjoy this pragmatic approach, and their staff are more comfortable sharing their feelings through this neutral line of communication.

This is an interesting topic, and within our upcoming issues, we’re really excited to share more findings and practical solutions from our podium performers and the Club Study community. For now, gather the data and let it guide your next steps.