As one of Europe’s leading golf destinations, Costa Navarino recently celebrated a proud achievement at the 59club European Service Excellence Awards. We sat down with David Ashington, General Manager of Golf, to reflect on what the recognition means to the team and how their partnership with 59club Europe South has helped raise the bar in service, operations, and performance.
A Moment of Pride for the Team
Speaking about the significance of the award, David shared:
“It is a proud moment for the whole team who have been so fully focused and dedicated towards delivering the best experiences to our guests. Their attitude, passion and commitment has been notable and consistent for the entire season. The awards are extremely motivational to our teams across all four golf courses to continue this journey of regularly reviewing our processes and journey through the lens of the client.”
Transforming Operations with Training and Insight
David also reflected on how the 59club partnership has tangibly impacted day-to-day operations:
“Hosting regular trainings in between our main seasons has been invaluable. This allows our teams to fully understand the opportunities we have to evolve our customer journey whilst regularly reminding our teams of the guests’ expectations. We noticed an improved focus from all teams towards their respective responsibilities and the impact it can make to our guests’ experience.”
Why 59club? A Data-Driven, Client-Centric Approach
When asked what initially drew Costa Navarino to 59club, David pointed to the structure and philosophy behind the service:
“It was the comprehensive systems in place at 59club with the Measure, Train, Support philosophy. Having exacting data at your fingertips to fully analyze the journey of your client and the opportunities to review and enhance experiences.”
He adds that beyond day-to-day improvements, the data has helped shape strategic decisions:
“The data is also extremely helpful towards showcasing to our stakeholders the reasons required for certain investment needs and how this impacts and improves our guest experience.”
As Costa Navarino continues its journey of service excellence, it’s clear that teamwork, insight, and innovation are driving forces behind their award-winning success.