In this edition of our Partner Spotlight, we highlight Quinta do Lago who successfully secured another Gold Flag from our recent Service Excellence Awards.
Quinta do Lago intelligently collects a wealth of data from across the resort by reviewing their customer journey including Golf, Hotel, Retail, F&B, Sports Facilities and Guest Services.
By analysing the entire journey in incredible detail, this helps teams across the resort to deliver world-class experiences consistently. We asked Luis Filipe (Corporate & Leisure Relations Director) his thoughts from working with 59club Europe South.
“At QDL we are obsessed about service and to keep improving the guest experience on the Resort.
Therefore, it is a great honor to receive this award from our partner 59club, who help us to identify areas where we can improve and to work on. We are excited to continue to work with 59club throughout 2023 and beyond.”
Quinta do Lago is nestled within the Algarve and the privacy and security of the Ria Formosa nature reserve. The resort is proud of world-class golf courses, superb restaurants, a premier sports hub, boutique hotel & an unforgettable golden sand beach.
#Measure #Train #Support #Reward